Modern Workplace and Identity Management Engineer

Quick Facts

• Role: Modern Workplace and Identity Management Engineer

Description

Manage and maintain Microsoft 365 tenants and related Modern Workplace and identity technologies, including complex troubleshooting and root cause analysis. Implement the organization’s M365 strategy, lead upgrades and reconfigurations under change control, and coordinate with vendors and internal L1/L2 teams. Support secure operations, policies, documentation, and M365 knowledge sharing, including AI/Copilot management and setup.

Responsibilities

• Manage M365 services and tools

• Provide highest-level trouble resolution and lead root cause analysis for significant issues

• Oversee enterprise vendor service mix; recommend strategy updates and communicate/escalate with vendors

• Participate in and manage collaboration and information-sharing projects

• Deliver major upgrades and reconfigurations via change control

• Provide technical consultation to business partners

• Maintain quality controls within the team

• Script M365 management tasks using PowerShell

• Ensure system security through proper configuration and access monitoring

• Develop and maintain an internal M365 knowledge base; lead Centre of Expertise and knowledge sharing

• Document system changes using change management best practices

• Assist with policies for proper Microsoft 365 use

• Collaborate with networking, security, and other IT teams to resolve incidents

• Ensure service delivery meets business/quality requirements based on defined SLAs

• Help with M365 team management

• Support AI/Copilot management and setup

Requirements

• 2–4 years of experience in an operations/support role for Microsoft collaboration products, messaging environments, or Active Directory services (or equivalent education + experience)

• Required experience with Microsoft Exchange Server 2010, 2013, or 2016; Microsoft Skype Server 2010 and/or Skype for Business Server 2015; and MS Teams

• PowerShell scripting proficiency for M365 management

• SharePoint Online administration proficiency

• Infrastructure/servers background with connectivity, communications, integration, and operating environment

• Understanding of firewall requirements for all Office 365 functions

• Knowledge of IaaS, PaaS, SaaS, and Identity Access Management concepts; understanding of how M365 services work and coexist

• Working knowledge of MS Excel, Word, Project, and PowerPoint

• Solid understanding of ITIL/ITSM best practices

• Ability to take full responsibility for outcomes and to work independently with minimal supervision

• Fluent English

• Ability to judge situations and stakeholder interests effectively

• Occasional international travel and experience working in an international/diverse environment

Benefits

• 25 days of holiday per year; 6 sick days per year

• Flexible working hours and working from home

• Possibility of 13th salary after probation

• Meal vouchers, cafeteria/pension scheme, MultiSport card

• Language courses and transportation allowance

• Relocation package for former field employees changing domicile to work in Prague

• Possibility for sabbatical/missions once per 3 years

• Free refreshments, dog-friendly office, team buildings/family days

• Adherence to organizational principles and behavioural commitments