IT Workplace Solutions Administrator

Quick Facts

• Role: IT Workplace Solutions Administrator
• Focus: Workplace IT operations, user support (on-site and remote), and Microsoft 365 administration

Description

You will ensure smooth workplace IT operations in day-to-day business and support a complex IT infrastructure with local components and Microsoft 365 cloud services. In the role, you handle support requests (First and Second Level) and administer and optimize key Microsoft 365 services including Entra ID, Intune, SharePoint Online, and Microsoft Teams.

Responsibilities

• Provide on-site and remote support, including employee consulting
• Analyze requirements and develop standardized, sensible solutions
• Process support tickets in First-Level Support and administer Microsoft 365/Copilot in Second-Level Support
• Support IT equipment procurement and configure/manage endpoints with Microsoft Intune
• Troubleshoot, document, and improve incidents; administer and optimize SharePoint Online
• Manage Microsoft Teams and user accounts/permissions in Entra ID
• Maintain a standardized printer environment and coordinate license management
• Plan and implement IT projects while ensuring compliance with IT security guidelines

Requirements

• Completed training as an IT specialist for system integration or comparable IT qualification
• Practical experience supporting and advising employees
• Solid knowledge of Microsoft Windows-based IT environments
• Ideally: experience with Microsoft 365 administration, especially Entra ID, Intune, SharePoint Online, and Microsoft Teams
• Initiative, reliability, and solution-oriented work style
• Willingness to continuously learn and adopt new technologies
• High goal orientation, flexibility, teamwork, and service orientation
• Strong communication skills and confident collaboration with stakeholders
• Very good German skills (written and spoken)

Benefits

• Modern, cloud-based IT infrastructure
• Profit sharing and special payments
• Company pension and employer benefits
• JobRad and Corporate Benefits; childcare subsidy; discounted shopping at Keller & Kalmbach
• Individual training and development
• 30 vacation days; flex time and flex days
• Mobile or hybrid work options
• Company events and team/sports events