SVP, Chief Communications Officer

Quick Facts

• Role: Senior Vice President (SVP), Chief Communications Officer

• Reports to: CEO

• Scope: Corporate, Product, Consumer, Brand, Policy, Content, and Social communications; global leadership across U.S. and Europe

Description

As the senior-most communications leader, you will own how Lyft’s story is told to riders, drivers, employees, investors, policymakers, partners, and the media. You’ll serve as a trusted counselor to the CEO, executive team, and board while leading a seasoned global communications organization with full ownership of budget and resources. You will define enterprise narratives, guide high-visibility moments, and champion AI adoption across communications.

Responsibilities

• Define and steward corporate, consumer, and technology narratives across launches, partnerships, and milestones
• Advise the CEO and executive team on reputation, positioning, and stakeholder impact; shape the CEO’s external voice
• Anticipate reputation risks and lead through complex, high-visibility issues with speed and clarity
• Build trusted relationships with journalists, editors, and influencers
• Partner with Marketing and Product on integrated campaigns that drive awareness and preference
• Align financial, regulatory, and public narratives with Investor Relations, Policy, and Legal, including disclosure process partnership
• Shape policy and social impact narrative with Policy teams for regulators, legislators, and community stakeholders
• Develop owned content and storytelling programs, including human-interest storytelling and AI answer-engine discoverability
• Lead, develop, and retain a high-performing global communications organization
• Own and allocate communications budget and headcount to priority narratives and moments
• Define and use reputation and communications impact metrics to guide investment and strategy
• Champion AI adoption for media monitoring, sentiment analysis, and content development to increase speed, insight, and scale

Benefits

• Medical, dental, and vision insurance options; mental health benefits
• Family building, child care, and pet benefits
• 401(k) plan with company match
• 12 observed holidays plus discretionary paid time off (salaried) or 15 days paid time off (hourly)
• 18 weeks of paid parental leave for biological, adoptive, and foster parents
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership