Front Desk Manager (On Duty)

Quick Facts

• Role: Front Desk Manager (On Duty)
• Location: Santa Monica

Description

Provide the highest level of customer service to members, prospective members, and guests. Coach and lead the front desk team, support hiring, training, and supervision, and help ensure smooth daily operations. Scan membership IDs, answer phones, greet visitors professionally, update member accounts, and keep the lobby orderly.

Responsibilities

• Provide top-tier customer service
• Coach and lead a team
• Assist with hiring, training, and supervising staff
• Professionally greet members and guests
• Scan membership IDs
• Answer phones
• Update members’ accounts
• Maintain an orderly lobby area
• Work flexible hours, including opening shifts and weekends

Requirements

• Previous experience in customer service
• Reliable, professional, computer literate, energetic, and friendly
• Interest in health, fitness, and/or sports
• Legal right to work in the United States

Benefits

• Competitive salary, benefits, and industry-leading commission opportunities for club employees
• Complimentary club membership
• 30–50% discounts on Equinox products and services, including Personal Training, Private Pilates, Spa, Café, and Shop items
• Pay transparency: $19.37 hourly