Front Desk Associate

Quick Facts

Front Desk Associates provide high-quality customer service at the front desk.

Description

Energetic, creative, and enthusiastic Front Desk Associates greet members and guests, handle check-in by scanning membership IDs, and answer phones professionally. You’ll respond to member questions, concerns, and discrepancies, update member accounts when needed, and keep the work area clean and orderly. The role also supports tours and helps other departments while working opening/closing/mid-day shifts.

Responsibilities

• Professionally greet members and guests
• Scan membership IDs upon member entrance
• Answer phones professionally
• Respond to member questions, concerns, and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Work opening/closing/mid-day shifts
• Tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with related tasks

Requirements

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Friendly, vibrant, and outgoing
• Effective communication in person, via email, and via phone
• Must be able to perform essential physical requirements (including standing for long periods, walking constantly, squatting, stooping, reaching, and bending)
• Must be able to push, pull, and lift up to 50 lbs at a time
• Must have a legal right to work in the United States

Benefits

• Complimentary club membership
• Perks and incentives with products and services including Personal Training, Pilates, Spa, and Shop