Front Desk Associate, Sports Club

Quick Facts

• Role: Front Desk Associate (Sports Club)
• Pay: $15.00 per hour

Description

Front Desk Associates provide energetic, high-level customer service to club members, prospective members, and guests. You will greet members and guests, scan membership IDs, answer phones, and handle member questions, concerns, and discrepancies. You’ll also update member accounts as needed, maintain a clean and orderly work area, tour members, and assist other departments.

Responsibilities

• Professionally greet members and guests
• Scan membership IDs upon entry
• Answer phones professionally
• Respond to member questions, concerns, and discrepancies
• Update member accounts when needed
• Maintain an orderly and clean work area
• Work opening/closing/mid-day shifts
• Tour members
• Provide the highest level of customer service
• Aid other departments with related tasks

Requirements

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Friendly, vibrant, and outgoing
• Ability to effectively communicate in person, via email, and via phone
• Essential physical requirements: stand for long periods; sit; constantly walk; squat; stoop; reach; and bend above and below shoulder height
• Ability to push, pull, and lift up to 50 lbs at a time
• Must have legal right to work in the United States

Benefits

• Competitive salary, benefits, and industry-leading commission opportunities
• Complimentary club membership
• Perks and incentives including Personal Training, Pilates, Spa, and Shop