Hotel Front Desk Customer Service Agent

Quick Facts

• Serves as a hotel customer service agent with full responsibility for guest service cycle duties for front office operations.
• Rotating shifts including nights, weekends, and holidays.

Description

Provide front office and guest services as the hotel representative welcoming and interacting with guests and internal/external customers. Execute reservations, room assignments, check-in/check-out, identification and entitlements verification, payment processing, and issuing and controlling room keys. Post charges and payments on guest folios and support front desk functions such as desk clerk duties, telephone services, luggage storage, lost and found, accountability reports, parking assistance, and hotel security.

Benefits

• Army Non-Appropriated Funds (NAF) employment may include professional development opportunities (training, education, certification).
• Eligible for health and life insurance, 401(k) and retirement plans, and paid personal time off and federal holidays (regular full-time and part-time).
• Flexible employees may be eligible for the NAF 401(k) plan and some may be eligible for health insurance.
• Access to some on-base facilities (fitness centers, libraries, and amenities).