Front Desk Associate (Unaccompanied Housing)

Quick Facts

• Role: Front Desk Associate (Unaccompanied Housing)

Description

You will perform front desk functions for an unaccompanied housing lodging program. The role focuses on maintaining guest security and privacy, welcoming guests, and assisting with questions and complaints. You will use the Property Management System (PMS) to manage reservations, check in guests, handle key/card issuance, and complete required reports.

Responsibilities

• Ensure guest security and privacy at all times

• Provide a welcoming, professional guest experience; answer questions about hotel facilities and local attractions

• Assist with customer complaints and involve management when needed

• Use the PMS to access guest information, retrieve reservation details, register guests, change/cancel reservations, and issue room keys/cards

• Verify registration information; secure and authorize credit cards for room charges and incidental expenses

• Receive requests and process reservations; provide non-availability certificates and/or alternative lodging when needed

• Register and assign rooms; transmit/receive messages; maintain records of occupied rooms and guest accounts

• Collect payments and present statements as necessary; process changes to charges and complete computer-generated reports

• Answer phones and transfer calls; reply to guest questions

• Log trouble calls in the PMS and notify the appropriate department; relocate guests when required

• Inventory keys and supplies; keep the front desk and lobby clean and neat

• Run and print PMS reports (e.g., Expected Arrivals, Departure List, In-House Guest List, Night Audit) for occupancy reporting

• Prepare Close Bank Report, deposit cash receipts per procedures, and maintain accountability for a change fund

• Retrieve Lost and Found items and contact guests as needed

Requirements

• At least 18 years old to operate the Point of Sale (POS) system

• Clear and effective communication in English (verbal and written)

• U.S. citizen or hold 3 years of lawful U.S. residency

• Pass E-Verify; resolve any discrepancies as a condition of employment

• Salary paid via Direct Deposit/Electronic Funds Transfer

• Ability to work rotating shifts (anytime during a 24-hour day, 7 days a week)

• ALPHA personnel: able to work during inclement weather or states of emergency

• Skilled in use of a personal computer and various software programs

• Basic math and reading skills

• Selective Service registration required if applicable

Benefits

Benefits are available (details provided separately in the original posting).