Director of NPI & Operations Readiness

Quick Facts

• Role: Director of NPI & Operations Readiness

Description

Lead NPI and Go-To-Market operations readiness for strategic product and offer launches, ensuring operational readiness across enterprise workflows for transactability. Drive continuous improvement in operational readiness and a scaled operating model by partnering with Product Management, Monetization, Legal, Compliance, Revenue, Sales Operations, Deal Desk, and other operations teams. Use analytics and KPI management to deliver measurable outcomes that accelerate sales and customer results.

Responsibilities

• Lead NPI & GTM readiness for operations and refine/optimize processes for strategic products and new business models
• Collaborate cross-functionally to align functional plans; identify and manage risks/issues to resolution
• Ensure comprehensive planning across sales & ops processes (goal to commission, lead to cash, account planning, deal lifecycle) and tools (CPQ, CLM, Dashboards)
• Define and manage KPI’s (leading and lagging indicators) for operations success
• Drive cross-functional action plans to improve processes and KPI’s
• Mobilize initiatives, including digitization and automation projects
• Develop, manage, and execute detailed project plans with constraints, resources, and deliverables
• Drive projects from inception to completion with on-time, on-budget, high-quality deliverables
• Conduct detailed, data-driven analysis to support leadership decision-making
• Deliver progress updates to stakeholders and leadership
• Apply a customer/partner lens across the customer journey to identify and execute optimization opportunities

Requirements

• 10+ years of related experience; desired Master’s in Business, Product Management, or Operations
• Proven experience launching SaaS offers with expertise in lead to cash, goal to commission, and idea to offer processes
• Experience leading cross-functional teams in matrixed environments (including people management)
• Superb leadership and influencing skills; able to challenge the status quo and align stakeholders
• Strong program/project management and facilitation skills
• Highly analytical, process-oriented mindset; ability to analyze complex data and turn it into actionable outputs
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Excellent written and verbal communication skills for executive audiences
• Well-versed in SaaS business processes and customer lifecycle

Benefits

• Base pay range: $165,600–$289,800
• Plus equity (when applicable), variable/incentive compensation, and benefits
• Health plans including flexible spending accounts
• 401(k) plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs