Manager, Product & Pricing Operations

Quick Facts

• Role: Manager, Product & Pricing Operations

Description

Lead execution of Product & Pricing Operations across the Lead-to-Cash cycle, covering product configuration, pricing systems, and operational readiness. Own program scoping and go-live readiness for CPQ and billing systems, manage cross-functional operational workflows, and ensure downstream impacts are accounted for. Improve operational workflows through process improvement, innovation, and AI/automation adoption.

Responsibilities

• Program Release Operations: gather system/process requirements with IT and business partners; validate quoting/invoicing/provisioning systems before go-live; support New Product Introduction (NPI) cycles and manage cross-functional dependencies; deliver documentation, training, and enablement; maintain knowledge-sharing.
• Support & Implementation: independently configure, test, and troubleshoot within the CPQ ecosystem; reduce manual steps and improve quoting accuracy; monitor system health and prioritize data/system issues and feature requests; translate priorities into a structured backlog with clear communication of tradeoffs.
• Pricing Configuration & Data Integrity: own cross-functional workflow ownership across Product, Legal, Finance, and IT; define and enforce product/pricing data quality standards (Org62) with proactive validations; escalate systemic data quality issues with recommended remediation.
• Process Improvement, Innovation & AI-Driven Operations: identify friction points in Lead-to-Cash and scope targeted fixes; modernize processes/data models and automate manual work; pilot AI/automation tools and measure impact; maintain documentation of requirements/risks/dependencies and escalate issues that threaten launch timelines.

Requirements

• 5+ years in Product Operations, Revenue Operations, or related function
• Hands-on Salesforce product configuration experience (Product2, Price Books, CPQ); Salesforce Admin or CPQ certification preferred
• Demonstrated multi-dependency program execution from requirements through go-live
• Proficiency with SOQL, Excel, and Tableau to validate configurations and support decisions with evidence
• Ability to translate technical topics clearly for non-technical stakeholders; strong documentation and presentation skills
• Strong organizational skills managing multiple parallel workstreams and following through proactively on risks
• Innovation mindset with experience implementing process/tooling changes that improve efficiency (preferred)
• Interest in AI and automation tools for operational workflows; prior AI piloting/implementation (preferred)

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program