ePayment Project Manager

Quick Facts

• Permanent full-time role
• Lead citywide ePayment initiatives and payment ecosystem development
• Focus on modern, media-break-free digital payment solutions

Description

You will strategically and professionally lead administrative projects for introducing and expanding the city’s ePayment ecosystem. You will develop and implement digital payment solutions, manage risks to ensure stable and reliable payment operations, and ensure compliance across payment interfaces. The role also includes KPI-driven performance and user-experience optimization and active change management with stakeholders.

Responsibilities

• Strategic and specialist leadership for cross-administration ePayment projects
• Plan and resource projects; implement ideas and measures to achieve project goals
• Proactive risk management for stable, resilient, and trusted payment processing
• Compliance management for legal and security requirements across payment interfaces
• Continuous optimization of performance and user experience; define and monitor KPIs
• Coordinate internal stakeholders and external partners; assess new payment trends
• Design and deliver trainings and change-management measures
• Advise management on integrating new finance-/payment-related processes
• Prepare materials and decision documents for committee meetings
• Support administration and operation of payment-related systems and eServices
• Coordinate IT and usability tests and drive operational changes

Requirements

• Bachelor’s or Fachhochschule diploma in business informatics, finance, economics/administration/social sciences, or comparable
• Minimum 2 years of experience in ePayment, eCommerce, or digitalization
• Knowledge and experience in public administration work
• Very good experience leading complex projects, including agile methods
• Strong knowledge of ePayment systems and relevant legal frameworks (e.g., data protection and payment services)
• Knowledge of using analytics tools to evaluate KPIs
• Strong communication skills; high service and change competence
• Public sector experience is desirable

Benefits

• Salary range E 11 according to TVöD-VKA (based on experience)
• Annual special payment and tariff-based bonus
• Company pension scheme
• Employer support for ViP company ticket
• Flexible working hours (flextime) and a 39-hour week
• 31 vacation days plus paid days off on 24.12. and 31.12.
• Option to work remotely up to 50%
• Fitness and company sports offers
• Individual professional development opportunities
• Part-time possible depending on operational needs