Medical Support Assistant (Advanced)

Quick Facts

• Role: Medical Support Assistant (Advanced)
• Service/Unit: Surgical service
• Care model: Interdisciplinary coordinated care (Patient Aligned Care Team or Specialty Care)
• Schedule: Monday–Friday, 8:00a–4:30p
• Work setup: In-person (not virtual)

Description

Provide advanced administrative support for clinic operations and patient access within an interdisciplinary care model. Duties include phone triage, insurance collection and updates, appointment scheduling and pre-registration, and maintaining accurate records in VISTA (including imaging/scanning). You will also support community care referral procedures and ensure VA forms and privacy rules are followed.

Responsibilities

• Manage clinic profile information
• Collect and update insurance information for Veterans and eligible patients
• Prepare correspondence and memos
• Answer and screen/receive phone calls; determine request type and provide information per privacy rules and clinic processes
• Enter data accurately into VISTA and scan documents into VISTA Imaging within required timeframes
• Promote MyHealthyVet (MHV) registration and kiosk usage
• Follow community care referral procedures
• Serve as initial point of contact for units, clinics, patients, call centers, and Care in the Community regarding appointments and referrals
• Stock basic office supplies
• Enter and schedule emergent/urgent care needs accurately
• Pre-register patients, use call lists and telephone reminders, and update patient demographics
• Use appropriate VA forms correctly and follow regulations
• Communicate with adult and/or geriatric patients in an appropriate and tactful manner
• Perform other assigned duties to support daily operations

Requirements

• U.S. citizenship
• Proficiency in written and spoken English
• High school diploma or GED equivalent
• Selective Service registration (for eligible males)
• Pass background/security investigation
• Pass pre-employment physical evaluation
• Complete required onboarding and pre-employment documentation (I-9)
• Seasonal influenza vaccination requirement
• Drug testing may be required for testing-designated positions
• 1 year of GS-05 equivalent Federal experience
• Demonstrated KSAs: advanced scheduling/access knowledge, advanced policies/procedures knowledge for patient flow/referrals, medical terminology knowledge, ability to collaborate with multiple clinical disciplines, and ability to prioritize/organize work to meet deadlines while communicating effectively

Benefits

• Competitive salary with regular salary increases
• Paid time off: 37–50 days of annual paid time off per year (annual leave, sick leave, and federal holidays)
• Potential credit toward annual leave accrual based on prior work or military experience
• Parental leave (after 12 months)
• Child care subsidy eligibility (after 60 days)
• Retirement: federal pension (5 years vesting) and federal 401K with up to 5% contributions
• Insurance: federal health/vision/dental/term life/long-term care options