Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (Advanced)

• Focus: Consult coordination and interdisciplinary care support

• Schedule: Monday–Friday, 7:45 AM–4:30 PM (telework only ad-hoc; not a virtual position)

• Grade: GS-06 (Full performance level)

Description

The Advanced Medical Support Assistant (MSA) works in an interdisciplinary, coordinated care delivery model to support clinical providers with administrative details, appointment scheduling, and consult services. You will coordinate administrative functions across community care clinics and interact with veterans, families, clinicians, and third-party partners to help ensure timely access to care.

The role requires advanced knowledge of care access processes, policies, and medical terminology, along with strong communication and prioritization skills.

Responsibilities

• Support patient safety standards, including correct Veterans Affairs identification of all patients

• Explain the VA mandate to collect insurance information for eligible patients

• Screen and receive phone calls; determine request type and respond using privacy rules and established processes

• Generate authorizations for outpatient, emergency, and unauthorized care claims, including eligibility determinations across community medical care programs

• Manage appointment management, including creating authorizations and maintaining schedules for multiple community care clinics

• Coordinate with VA clinicians, third-party administrators (TPA), and community clinicians to obtain clinical documentation and direct complex outpatient/inpatient care planning

• Coordinate follow-up care by providing evaluation/diagnostic reports to VA clinicians for continuation of care and verification of authorization

• Maintain appointment schedules and customer service activities to support timely patient treatment

Requirements

• U.S. citizenship

• Selective Service registration (for males born after 12/31/1959)

• Proficiency in written and spoken English

• Background/security investigation required

• Complete required online onboarding and pre-employment steps

• Seasonal influenza vaccination participation required

• Educational requirement: high school diploma or equivalent

• At GS-06: one year of experience equivalent to GS-5 in scheduling/canceling/rescheduling appointments/consults, monitoring appointment requests from electronic sources, verifying/updating demographics and insurance at check-in, coordinating emergency/non-emergency transfers and determining appointment type based on eligibility

• KSAs: advanced knowledge of technical care access and community coordinated care operations; advanced knowledge of policies affecting patient flow and administrative functions; advanced medical terminology knowledge; ability to collaborate with multi-disciplinary clinicians; independent prioritization and organization; tactful, effective communication electronically/phone/in-person/in writing; ability to resolve patient concerns

• Provide fully documented experience (job title, duties, month/year start/end dates, and hours per week)

• Note: driver’s licenses/IDs not REAL ID compliant may not be used for employment identification effective May 7, 2025

Benefits

You will have access to a comprehensive federal employee benefits package. Eligibility depends on position type and full-time/part-time status.