Advanced Medical Support Assistant

Quick Facts

• Full-time schedule, Monday–Friday, 2:00pm to 10:30pm
• In-person; telework not available

Description

Serve as an Advanced Medical Support Assistant in a VA medical center, supporting patient scheduling and access across outpatient clinics, imaging services, inpatient units, the emergency department, and community care. The role provides higher-level administrative patient support—screening calls, coordinating appointments and scheduling adjustments, and ensuring documentation is properly integrated into CPRS. You will work with interdisciplinary teams to monitor consult/recall workflows and support continuity of care.

Responsibilities

• Maintain appointment schedules for one or more outpatient clinics and adjust timing/location/dates as part of clinic access contingency plans
• Screen and receive phone calls, determine request type, and provide information following privacy rules and clinic processes
• Explain procedures to veterans and their family members with compassion and sensitivity (in person and on the phone)
• Participate in daily team huddles and weekly team meetings; collaborate with clinical and administrative staff to set priorities
• Review active/pending consults, Recall list, Return to Clinic orders, VetLink/Kiosk, Vetext reports, VAOS, and Audio-care communications for accuracy and next steps
• Coordinate administrative services for veterans, families, caregivers, and the public to ensure continuity of inpatient and outpatient care
• Route received records to centralized scanning so required information is integrated into the Computerized Patient Record System (CPRS)
• Apply VA policies, directives, and regulations related to administration of VA healthcare benefits
• Independently set priorities and deadlines with minimal supervision; adjust workflow sequencing to meet team and patient needs

Requirements

• U.S. citizenship
• Completion of all required application steps, including the online assessment
• Proficiency in written and spoken English
• Subject to background/security investigation
• Completion of online onboarding, acceptable identification, and pre-employment physical examination
• Seasonal influenza vaccination requirement
• Selective Service registration required for eligible males
• High school diploma, GED equivalency, or a proficiency certificate
• Advanced MSA (GS-06) eligibility: 1 year of creditable experience equivalent to the next lower grade and required KSAs

Benefits

• Competitive salary with regular salary increases
• Paid time off: 37–50 days annually (annual leave, sick leave, and federal holidays)
• Up to 12 weeks of paid parental leave after 12 months of employment
• Child care subsidy eligibility after 60 days for full-time employees meeting income criteria
• Traditional federal pension and federal 401K with up to 5% VA contributions
• Federal health/vision/dental and other insurance benefits