Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant

• Setting: Ambulatory Procedure Unit (APU) within a coordinated care model

• Schedule: Full-time, 40 hours/week, Monday–Friday (7:30am–4:00pm EST)

• Telework: Not available

Description

The Advanced Medical Support Assistant provides a wide range of administrative support for clinic operations in a coordinated care environment. The position manages appointment workflows, collects and updates insurance and patient information, screens and responds to phone requests, and processes documents while ensuring accurate entry into VA systems. The role also supports care access by following community care referral procedures and promoting patient portal and kiosk utilization.

Responsibilities

• Support clinics with clinic profile management and appointment management

• Collect, update, and verify veterans’ insurance information

• Screen and receive phone calls; determine request nature using privacy rules and clinic processes

• Prepare correspondence and memos as needed

• Enter data into VISTA accurately and scan documents into VISTA Imaging within required timelines

• Promote veterans’ registration and use of MyHealthyVet (MHV) and kiosks

• Follow procedures for Community Care referrals

• Serve as initial point of contact for units, clinics, patients, call centers, and Care in the Community regarding appointments and referrals

• Enter and schedule emergent/urgent care appointments accurately

• Pre-register during check-in and contact patients before visits using call lists and telephones; update patient demographics

• Use appropriate VA forms and follow applicable regulations

• Stock basic office supplies for the executive suite

• Communicate appropriately with adult and/or geriatric patients

Requirements

• U.S. citizenship

• High school diploma (or GED/equivalent/proficiency certificate)

• Proficient in spoken and written English

• Complete all required hiring steps, including an online assessment

• Subject to background/security investigation; pass pre-employment physical evaluation

• Participate in the seasonal influenza vaccination program

• Complete onboarding and provide acceptable identification/documentation (I-9 requirements)

• Selective Service registration for males born after 12/31/1959

• Meet GS-06 (Advanced Medical Support Assistant) qualification requirements: 1 year equivalent (GS-05 level) clinic/hospital scheduling and customer service experience plus advanced KSAs (access-to-care processes across coordinated/interdisciplinary and care-in-the-community workflows, policies affecting patient flow and referrals, medical terminology, interdisciplinary collaboration, prioritization/organization, and professional communication electronically, by phone, in person, and in writing)

Benefits

A comprehensive U.S. government benefits package is available; eligibility depends on position type and status. Contact the hiring agency for details on specific benefits.