Lead Medical Support Assistant

Quick Facts

• Role: Lead Inpatient Advanced Medical Support Assistant (AMSA) / Ward Clerk (GS-07)

• Work schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not available

Description

Lead inpatient AMSA/Ward Clerk provides specialized administrative and expert patient support on inpatient wards within an interdisciplinary, coordinated care delivery model. The role requires advanced knowledge of medical terminology and clinical access workflows, strong communication with multi-disciplinary teams, and the ability to operate computerized systems to enter, retrieve, and manage sensitive patient information.

Responsibilities

• Coordinate and communicate with medical clinicians across multiple disciplines to support team goal setting and patient care delivery

• Provide administrative and receptionist support for proper and timely treatment on inpatient wards

• Support clinic access contingency plans and may cover more than one inpatient ward/area

• Support patient safety standards using correct VA patient identification with two-form identification

• Prioritize and organize work to meet deadlines while following established processes, policies, and regulations; obtain supervisory assistance as needed

• Communicate tactfully and effectively with external and internal customers; prepare reports and present data

• Use computerized programs/systems to enter, modify, and retrieve sensitive medical and patient information in electronic health records, scheduling systems, and reports

• Apply knowledge of VA healthcare eligibility, care priorities, release of information, HIPAA, and non-VA care programs

• (When assigned) Perform Patient Effects duties per standard operating procedure: collect property, tag/label, store, and release per policy

• (When assigned) Ensure belongings are signed in on the clipboard and that valuable envelopes are signed for before release

• Handle timekeeping and daily time posting; submit proxy time when requested; enter premium pay requests as directed

• Grant clinic access for assigned AMSA/Ward Clerks

• Check VPFS for patient funds at discharge and provide Patient Withdrawal of Funds Form 10-2675 when applicable

Requirements

• U.S. citizenship

• High school diploma, GED, or equivalent proficiency certificate

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete all hiring steps, including an online assessment

• May be subject to urinalysis prior to appointment (refusal results in denial)

• Selective Service registration required for males born after 12/31/1959

• Complete online onboarding and provide acceptable identification documents (REAL ID compliant as of May 7, 2025)

• Seasonal influenza vaccination required for VA Health Care Personnel

• Meet applicable physical requirements per VA Directive and Handbook 5019

• Demonstrate GS-07 KSAs: advanced medical terminology and clinical access workflows; communication and interdisciplinary coordination; ability to use advanced patient systems; ability to organize, prioritize, delegate, and provide staff development/training; ability to manage workflow/staffing priorities and follow up on pending issues

Benefits

Federal government comprehensive benefits package. Eligibility depends on the type of position held and whether the role is full-time, part-time, or intermittent.