Advanced Medical Support Assistant

Quick Facts

• Advanced Medical Support Assistant (AMSA) supporting inpatient departments within a Veterans Affairs medical center.
• Evening or night shifts only, with rotating weekends and holidays; schedule discussed during hiring.
• Telework: not available.

Description

The Advanced Medical Support Assistant (AMSA) provides specialized administrative patient support within an interdisciplinary coordinated care delivery model, with a focus on access to care. You will schedule appointments, verify provider orders, communicate with patients to gather needed information, manage return-to-clinic follow-up, and ensure encounters and electronic records are accurate. The role also processes secure patient messaging through MyHealtheVet and monitors pre-appointment readiness for visits and procedures.

Responsibilities

• Schedule appointments by interpreting and verifying provider orders per VHA national scheduling guidelines
• Communicate with patients to obtain required information to determine patient needs
• Manage follow-up care for Return to Clinic orders, consults, and tests
• Verify and update patient demographics and insurance information
• Process incoming secured messaging through MyHealtheVet
• Monitor pre-appointment information to ensure patient readiness for visit/procedure
• Use patient systems to verify and validate accuracy and resolve issues
• Ensure encounter forms are completed for appropriate workload credit
• Provide excellent customer service and resolve patient concerns when applicable

Requirements

• U.S. citizenship
• Selective Service registration required for males born after 12/31/1959
• Proficient in written and spoken English
• Subject to background/security investigation
• Complete onboarding and pre-employment steps (fingerprinting/background check, credentialing, medical exam) within 3 days of a tentative offer
• Participation in the seasonal influenza vaccination program
• Complete all application requirements in the announcement’s Required Documents section
• Education: high school diploma, GED equivalency, or proficiency certificate
• For GS-6: 1 year of creditable experience equivalent to GS-5

Benefits

• Competitive salary with regular salary increases; higher step may be set based on qualifications
• Paid time off: 37–50 days annual paid time off per year (annual leave, sick leave, and paid federal holidays)
• Parental leave after 12 months of employment (up to 12 weeks paid)
• Child care subsidy eligibility after 60 days for eligible employees
• Federal pension (5 years vesting) and federal 401K with up to 5% contributions
• Federal health/vision/dental/term life/long-term care insurance options