Program Support Assistant

Quick Facts

• Role: Program Support Assistant

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: May be authorized (eligibility discussed during interview); not a virtual position

Description

The Program Support Assistant provides administrative and operational support to patient care programs, including direct support to leadership and cross-coverage across services as needed. The role manages staffing and compliance-related data reporting, equipment and inventory tracking, document preparation and correspondence, and personnel/leave actions. You will also serve as a subject matter expert in AcuStaf scheduling and Temp Trak refrigeration systems.

Responsibilities

• Provide administrative support: recruitment support, employee actions, leave management, and meeting scheduling

• Maintain service chief calendars and schedule virtual meetings; develop virtual work sites for documentation sharing

• Serve as a subject matter expert for AcuStaf scheduling and Temp Trak refrigeration systems

• Maintain calendars, prepare correspondence and reports, and develop reporting templates

• Conduct inventory; support residency programs; manage equipment records

• Extract, analyze, and present data on staffing, patient care, and compliance metrics; create monitoring tools and trend analyses

• Support employee and labor relations: prepare documentation, manage employee appraisal tracking, and coordinate evidence packages

• Enter personnel actions in Manager Self Service; upload supporting documentation; track progress

• Prepare responses to suspense actions, congressional reports, misc. reports, and union (AFGE) requests

• Support timekeeping across assigned units; monitor leave usage trends and generate manning reports

• Coordinate employee change in working conditions memorandums and ensure submission packages are complete

• Collect and review Title 38 proficiency reports for accuracy and completeness

• Perform additional duties as assigned

Requirements

• U.S. citizenship

• Complete all required hiring steps including an online assessment

• Selective Service registration (if applicable)

• Background/security investigation

• Complete online onboarding and meet identification/document requirements (REAL ID compliant)

• Seasonal influenza vaccination requirement

• Meet probationary/trial period expectations

• 1 year specialized experience equivalent to GS-05 in the normal line of progression (administrative support, data/document processing, record/file maintenance, automation duties, and customer service)

• No education substitution at this grade level

• If applicable, meet time-in-grade requirements for current Federal employees

Benefits

A comprehensive U.S. government federal benefits package (eligibility depends on position type); details provided by the hiring agency.