Program Support Assistant

Quick Facts

• Role: Program Support Assistant

• Schedule: Full-time, Monday–Friday, 8:00am–4:30pm

• Telework: Not authorized

Description

The Program Support Assistant provides administrative, clerical, and office automation support to healthcare programs, including the Medical Foster Home (MFH) Program, Geriatrics & Extended Care (GEC) programs, and the Workplace Violence Prevention Program (WVPP). The role coordinates scheduling and meetings, prepares reports and correspondence, maintains WVPP case files and tracking logs, and supports program dashboards and suspense-item monitoring.

Responsibilities

• Screen and route telephone calls, emails, and walk-in inquiries

• Coordinate scheduling for home visits, inspections, care conferences, and team meetings (notifications, agendas, and recordings)

• Prepare correspondence, reports, memoranda, letters, and other documents using word processing, spreadsheets, and database tools

• Support onboarding logistics for new Medical Foster Home caregivers

• Maintain WVPP case files, tracking logs, and databases; ensure records are accurate, current, and secured

• Track status of incidents, case actions, and required follow-ups; prepare summary reports and updates for the WVPP coordinator

• Assist with coordination of WVPP training events

• Perform timekeeping for assigned clinical sections

• Support emergent duties related to Support and Survivors Assistance and Memorial Support (SAMS)

• Maintain program dashboards for inspection status, caregiver compliance, and incident follow-ups

• Monitor MFH and GEC suspense items and action items; alert coordinators of approaching deadlines

Requirements

• U.S. citizen

• Complete all application steps and required online assessment

• Selective Service registration for males born after 12/31/1959

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification

• REAL ID compliant identification required (non-compliant licenses/IDs not accepted)

• Seasonal influenza vaccination required

• Complete a 1-year probationary period and meet “public interest” certification requirements

• Qualifications by 11/16/2026: specialized experience and/or education (transcripts required when using education)