Program Support Assistant

Quick Facts

• Role: Program Support Assistant (GS-6)
• Schedule: Monday to Friday, 0800–1630
• Work setting: On-site (not virtual)

Description

The Program Support Assistant provides confidential administrative and operational support for Specialty Care Service, coordinating administrative functions across multiple specialty clinics. The role collects, tracks, analyzes, and reports program administrative and statistical data to support leadership decisions, while maintaining reports, databases, records, and clinic operations. You will also coordinate appointments, support procurement and contracting-related activities, manage training compliance through a TMS, and serve as a primary contact for stakeholders.

Responsibilities

• Collect, track, analyze, and report administrative, operational, and statistical data for program leadership
• Create and maintain reports, spreadsheets, databases, correspondence, charts, and presentations using automated tools
• Perform quality reviews of data, identify discrepancies or trends, and recommend corrective actions
• Support clinic operations: correspondence, records, meeting coordination, agendas, minutes, and calendars
• Respond to inquiries and resolve administrative issues for staff, patients, trainees, and external stakeholders
• Coordinate patient appointments and manage schedule changes and cancellations
• Maintain records and serve as liaison for records management to ensure regulatory and policy compliance
• Support financial and procurement activities: equipment inventory, purchase requests, contracting actions, credit card reconciliations, procurement documentation and justifications
• Serve as a Contracting Officer Representative (COR) and coordinate with logistics, contracting, and vendors
• Perform timekeeping, maintain attendance records, and monitor payroll-related documentation
• Coordinate staff training, maintain training records, monitor mandatory training compliance, and act as a TMS Coordinator
• Schedule and coordinate medical student/resident/trainee rotations, orientations, evaluations, and related activities
• Coordinate office support services (e.g., equipment, pagers, keys, computer access)
• Develop/implement administrative procedures, monitor regulatory compliance, and support quality improvement initiatives

Requirements

• U.S. citizenship
• Complete all application steps, including an online assessment (USA Hire Competency Based Assessments)
• Selective Service registration required for eligible males
• Subject to background/security investigation
• Complete required online onboarding and provide acceptable identification for Form I-9
• Seasonal influenza vaccination program participation required
• Meet GS-6 qualifications, including 1 year specialized experience equivalent to at least GS-5 (or satisfy applicable time-in-grade requirements)

Benefits

A comprehensive U.S. government federal benefits package is available; eligibility depends on the position type and whether it is full-time, part-time, or intermittent.