Program Support Assistant

Quick Facts

• Role: Program Support Assistant

• Schedule: Monday–Friday, 8:00am–4:30pm

• Work mode: In-person (not virtual)

Description

Provide administrative, clerical, and technical support to Nutrition & Food Services. You will organize and track data, process documents and reports, and compile recurring and special management information. You will also support office operations through contact handling, scheduling, and maintaining program-specific documentation.

Responsibilities

• Organize data into Access databases or spreadsheet formats

• Receive, process, and manage documents and reports according to established procedures

• Review documents/reports for completeness and enter information into an automated tracking system or create spreadsheets/databases

• Collect, assemble, and compile data for recurring, special, and one-time administrative and management reports

• Prepare, execute, and/or track program-specific information

• Provide clerical contact support (answer phones, refer visitors, provide office information and standard operating procedures)

• Schedule appointments and coordinate meetings/conferences; ensure follow-through on administrative details

Requirements

• U.S. citizenship

• Complete all required steps in the application process, including an online assessment

• Selective Service registration required for males born after 12/31/1959

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification; REAL ID compliant ID required as of May 7, 2025

• Participate in the seasonal influenza vaccination program (required for VA Health Care Personnel)

• Serve a 1-year probationary period or 2-year trial period (terms evaluated for public interest)

• Meet applicable time-in-grade requirements for current federal employees

• Specialized experience: 1 year equivalent to at least GS-05, including administrative support, data collection/compilation/tracking, processing documents/reports, maintaining files/records, and automation duties using common office tools

• No education substitution at this grade level

Benefits

A comprehensive federal employee benefits package. Eligibility depends on the type of position held (full-time, part-time, or intermittent).