Administrative Officer

Quick Facts

• Reports to the Chief of Office of Community Care and supports the Community Care program
• Coordinates administrative, operational, and planning activities

Description

The Administrative Officer provides administrative support for the Community Care program, coordinating administrative, operational, and planning activities under the Office of Community Care. Responsibilities include supporting consults, authorizations, payments, scheduling, VSSC workflows, and maintaining Community Care contracts in line with VA rules and local policies. The role also manages space and equipment programs, develops service-level policies and plans, oversees budgets and cost ceilings, and supports employee relations, program administration, and accreditation-related reporting and quality assurance.

Responsibilities

• Coordinate consult, authorization, payment, scheduling, and related Community Care contract activities
• Ensure contracts are developed, maintained, and implemented according to VA mission, regulation, directives, and Hampton VAMC policies
• Administer space and equipment programs and establish HR/equipment/space policy for complex service lines
• Review outgoing correspondence for accuracy, format, and compliance with VA policies and the Chief’s direction
• Develop long- and short-range service policies and plans; provide planning direction tied to organizational medical administration needs
• Recommend resource needs and distribution; operate within authorized budgets including VISN/national initiatives
• Assemble and track budget information, maintain running fund accounts, make interim adjustments, and develop monthly/quarterly cost ceilings
• Investigate and respond to employee grievances/dissatisfactions; represent management at labor-management meetings
• Review and analyze incoming requests and recommend actions within internal policies and budget/work priorities
• Lead administration related to equal opportunity, merit promotion, labor-management relations, and position management
• Participate in site inspections and support non-VA coordinated care reporting, evaluation, and accreditation requirements; ensure awareness of quality assurance aspects

Requirements

• U.S. citizenship required
• Complete required application steps including an online assessment
• Selective Service Registration required for males born after 12/31/1959
• Subject to background/security investigation
• Complete online onboarding and provide acceptable identification; REAL ID compliance required by May 7, 2025
• Seasonal influenza vaccination participation required
• Possible probationary period (1-year) or trial period (2-year)
• Meet specialized experience or education qualification standards (including GS time-in-grade requirements if applicable)

Benefits

Comprehensive federal benefits package (eligibility depends on position type).