Administrative Officer

Quick Facts

• Role: Administrative Officer (administrative oversight for programs and services in Social Work Services)

Description

The Administrative Officer provides administrative oversight for all programs and services within Social Work Service, supporting optimal delivery of high-quality care. The position involves complex administrative knowledge and managerial skills to oversee and improve acute mental health services. Responsibilities span personnel coordination, administrative staff supervision, compliance, and outcome measurement using data.

Responsibilities

• Coordinate with Human Resources; maintain personnel records and support personnel actions
• Assist managers with position descriptions, functional statements, job analysis, performance plans, training requests, and disciplinary/adverse action documentation
• Adjust administrative work procedures to match workload and maximize efficiency
• Supervise administrative staff, set performance expectations, and communicate them through performance management systems
• Observe and evaluate employee performance; develop work improvement plans and recommend personnel actions
• Provide guidance on policies and procedures across Social Work Service disciplines and advise staff/supervisors on work and administrative matters
• Provide administrative direction to licensed staff regarding directives and policies to ensure effectiveness
• Plan, develop, evaluate, and direct key administrative activities across multiple programs
• Analyze and improve work methods, procedures, organizational workflows, manpower utilization, work assignment distribution, and delegations of authority
• Advise and recommend solutions to the Chief/Social Work Service and serve as liaison for executives while investigating and resolving problems
• Review and analyze service data; make recommendations to improve efficiency and effectiveness

Requirements

• U.S. citizenship
• Complete all required steps, including an online assessment
• Valid state-issued Driver's License; ability to independently operate a government vehicle
• Clean DMV driving record report (pre-employment)
• Selective Service registration required for eligible males
• Subject to background/security investigation
• Complete online onboarding and provide acceptable identification for Form I-9
• Serve probationary/trial period (1-year probation or 2-year trial)
• Meet GS-9 or GS-11 qualification standards by the closing date, including time-in-grade for current federal employees
• Transcripts required if qualifying via education
• Driver’s license/state ID used for employment identification must be REAL ID compliant (effective May 7, 2025)

Benefits

• Comprehensive federal benefits package for employees and their families (eligibility depends on position and schedule)
• Contact the hiring agency for details on specific benefits offered