Advanced Medical Support Assistant

Quick Facts

• Schedule: Monday–Friday, 7:30 am–4:00 pm
• Telework: Not available
• Virtual: Not available

Description

The Advanced Medical Support Assistant coordinates community care under the Mission Act standards by managing communications, scheduling, and follow-up tracking with patients, interdisciplinary teams, VA medical centers, and other agencies. The role performs administrative and clerical duties, monitors readiness for community appointments, maintains active consult and scheduling lists, and supports EHR documentation. You will also participate in team huddles/meetings, provide input on operational process issues, and assist with desk-side training to ensure continuity of care.

Benefits

Employees receive a comprehensive U.S. government benefits package. Eligibility depends on the type of position and whether it is full-time, part-time, or intermittent.

Requirements

• U.S. citizenship
• Complete all application steps and required online assessment
• Proficient in written and spoken English
• Subject to background/security investigation
• Select
• Selective Service registration required for eligible males
• Seasonal influenza vaccination participation required
• Complete online onboarding and meet pre-employment identification requirements
• 2-year trial period; continued employment requires written certification that employment advances the public interest
• Education: one year above high school (or HS diploma/GED/proficiency certificate) OR VA GS-0679 MSA grandfathering provision
• Experience: one year equivalent to GS-5 Medical Support Assistant duties in inpatient/outpatient settings, including scheduling and interpreting/verifying provider orders
• Resume must fully document experience (job title, duties, start/end month & year, hours per week)
• Ability to operate a computer terminal and manage multiple tasks