Advanced Medical Support Assistant (MSA)

Quick Facts

• Role: Advanced Medical Support Assistant (A/MSA)

• Key focus: patient care support information and patient flow/administrative guidance

• Schedule: 3:30p–12:00a with rotating weekends and holidays

• Telework: Not available

Description

The Advanced Medical Support Assistant provides technical and administrative support that enables physicians, nurses, nursing assistants, and other clinicians to deliver patient care. The role is a key source of patient care and patient flow information and provides administrative advice to the patient care team. You will manage scheduling and coordination activities across clinic and ward areas while supporting policy updates and training other Medical Support Assistants.

Responsibilities

• Train and obtain training materials for personnel hired as Medical Support Assistants

• Deliver in-service education and on-the-job training (including contingency planning and nurse call system)

• Ensure coverage of assigned areas; perform ongoing quality reviews

• Maintain accurate and timely scheduling of appointments

• Provide guidance on policy and procedure changes; support orientation and training for new employees

• Organize work structure for assigned areas

• Act as liaison between Medical Support Assistants and staff to resolve day-to-day conflicts

• Participate in developing training for med/surg wards and specialty areas (e.g., Decedent Affairs, Polytrauma Rehab, Palliative Care, Acute Psychiatry)

• Train auxiliary personnel (temporary staff, work study, volunteers) for high-demand periods

• Assist leads/supervisors in meetings to relay instructions on changes and new procedures impacting ward clerical activities

Requirements

• U.S. citizenship

• High school diploma, GED, or equivalent

• Proficiency in written and spoken English

• Completion of all required steps including an online assessment

• Subject to background/security investigation

• (Males) Selective Service registration required for those born after 12/31/1959

• Seasonal influenza vaccination requirement

• Complete required online onboarding and provide acceptable identification (REAL ID compliant as of May 7, 2025)

• Serve a 1–2 year trial period as a condition of employment

• Qualifying experience equivalent to GS-05 level within required timeframes; resume must include employment periods (mm/yyyy–mm/yyyy) and full-time/part-time status

Benefits

Comprehensive U.S. federal employee benefits package (eligibility depends on position type).