Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (Inpatient)
• Focus areas: Intensive Care, Progressive Care, Telemetry, Mental Health, Medical, Surgery units
• Work model: On-site (not telework)
• Schedule: Variable tours (days, nights, weekends, holidays)
• Level/Grade: GS-6

Description

Serve as an Advanced Medical Support Assistant providing specialized administrative patient support within an interprofessional, coordinated care delivery model. You interpret and verify provider orders, manage admissions, discharges, and transfers, coordinate inpatient and outpatient appointments, and act as the unit main point of contact.

Responsibilities

• Train, mentor, and guide entry-level Medical Support Assistants
• Receive admissions and lodgers; perform patient discharges and inter-ward transfers/transfers to other facilities
• Monitor inpatient and outpatient appointments; cancel/reschedule; coordinate referrals and send patients to X-ray, lab, EKG, and clinics
• Prioritize daily events and coordinate admissions/discharges with clinical staff
• Serve as primary unit point of contact and provide information to staff, clinics, and patient families
• Handle multiple incoming calls; communicate tactfully in person, by phone, electronically, and in writing
• Provide orientation to staff, patients, and visitors
• Perform data entry and use hospital systems: VISTA and CPRS, Bed Management System, BIO Point
• Build and update medical records; extract information for review
• Use Microsoft Office (Word, Excel, Outlook) and complete office tasks (filing, faxing, copying, ordering supplies)

Requirements

• U.S. citizenship
• Complete all required application steps, including an online assessment
• Proficiency in written and spoken English
• Subject to background/security investigation
• Selective Service registration (for applicable male candidates)
• Complete online onboarding and pre-employment requirements (including ID verification)
• Seasonal influenza vaccination participation requirement
• High school diploma, GED equivalent, or proficiency certificate
• GS-6 qualification: 1 year of experience equivalent to GS-5 duties (scheduling/canceling/rescheduling, monitoring appointment requests, clinic huddles, verifying demographics/insurance, coordinating transfers, determining appointment type)
• Demonstrate advanced KSAs: advanced technical healthcare process knowledge, knowledge of policies/processes affecting patient flow and administrative support, advanced medical terminology knowledge, and ability to collaborate across multiple clinical disciplines and independently prioritize work to meet deadlines

Benefits

• Competitive salary with regular salary increases
• Paid Time Off: 37–50 days annual paid time off per year (annual leave, sick leave, and federal holidays)
• Paid parental leave (up to 12 weeks after 12 months of employment)
• Child care subsidy eligibility (after 60 days, based on income thresholds)
• Retirement: federal pension and federal 401(k) with up to 5% employer contribution
• Insurance: federal health/vision/dental/term life/long-term care options
• Comprehensive federal benefits package (eligibility depends on position type and schedule)