Program Manager, Local Community Impact

Quick Facts

• Role: Program Manager for a local community impact partner network

• Focus: Build and run partner operations that help communities adopt AI technology

Description

You will build and operate a partner network by sourcing and onboarding partners, coordinating agreements and payments, managing external service providers, and supporting local events and marketing. The role emphasizes creating scalable operating systems—intake, shared knowledge base, service logs, regular check-ins, and reusable playbooks—while maintaining service quality. You will also assess program impact with analytics and product teams using data and beneficiary feedback to continuously improve support.

Responsibilities

• Build the partner operating model (sourcing, selection, onboarding, ongoing support, renewal, and exit)

• Establish clear expectations, owners, timelines, and escalation paths

• Run partner onboarding with Legal, Finance, and Procurement (agreements, required information, vendor setup, readiness, and start dates)

• Manage partner payments, reporting, and related operational processes

• Plan and support local workshops, deployments, and events with partners (audiences, venues, budgets, materials, staffing, and follow-up)

• Coordinate program marketing and communications with Community, Marketing, and content partners (partner guidance and brand/message approvals)

• Coach partners, resolve service-quality concerns, and set boundaries around access, funding, and participation

• Create practical partner-community systems: intake, shared knowledge base, service logs, check-ins, and playbooks

• Develop and operate partner review processes using verified delivery and beneficiary feedback

• Collaborate with analytics and product teams to assess program impact with appropriate data and feedback

• Manage budgets, vendors, risks, and dependencies; keep stakeholders informed and incorporate partner feedback into improvements

Requirements

• 8+ years owning complex partner, community, or operational program work from early design through execution at scale

• Strong operational judgment and follow-through across onboarding, financial workflows, events, and multiple stakeholder groups

• Ability to earn trust with small-business owners, local technical operators, and community leaders; communicate expectations clearly and handle difficult conversations

• Practical familiarity with ChatGPT, Codex, and AI-enabled workflows

• Ability to use data and qualitative feedback to distinguish meaningful outcomes from activity metrics and improve processes without excessive bureaucracy

• Ability to write clearly, communicate risks early, work independently through ambiguity, and collaborate effectively

• Experience creating playbooks, support systems, or automation that enables a high-touch program to scale

Benefits

• Build a scalable partner operating model that delivers concrete, high-quality support to local communities

• Combine operations, stakeholder management, quality review, and program impact measurement to continuously improve partner outcomes