Community Programs Manager, Champion Network

Quick Facts

• Role: Community Programs Manager (Champion Network)

• Focus: community engagement, member operations, and workflow automation for a recurring Champion community

Description

Lead community engagement and build the operational foundation that supports the OpenAI Champion Network. You will design and run programs that help Champions return, contribute, and learn from one another, while partnering on reliable workflows and shared systems. You will also use AI thoughtfully to automate parts of community operations and improve programs based on participation and member feedback.

Responsibilities

• Develop and lead recurring community engagement programs

  • Create ways for Champions to share practical examples, connect with peers, and participate between events
  • Use member feedback to improve programs across different audiences

• Shape member communications and follow-up

  • Develop outreach and email approaches that reflect Champions’ roles and interests
  • Turn event discussions and member contributions into useful recaps, resources, and clear next steps

• Run membership and recognition operations

  • Coordinate nominations, onboarding, and recognition with account teams and program leads
  • Keep records current and next steps clear for prospective and existing members

• Build reliable community workflows

  • Own workflow requirements, data checks, and follow-through across recruitment, membership, and engagement
  • Partner with Customer Education Operations and technical teams on shared systems and complex integrations

• Use AI thoughtfully in community operations

  • Build and improve automations that reduce manual work and support useful member interactions
  • Apply judgment about when a personal response, human review, or intervention is needed

• Use data and member feedback to improve programs

  • Track participation, repeat engagement, and contributions
  • Work with program leads to connect insights to adoption and customer value and decide what to improve or change

Requirements

• 5+ years of relevant experience, including customer-facing community work and hands-on program operations
• Ability to independently design, run, and improve community programs at scale across different audiences, with evidence that members returned, contributed, and found value
• Experience building or improving workflows, automations, or integrations that made a program easier to run and its data more reliable
• Strong writing skills for outreach, audience-tailored communications, and turning discussions into useful recaps and follow-ups
• Ability to use program data and member feedback to make recommendations and investigate inconsistencies
• Ability to use AI to build practical solutions, including explaining automation quality checks and when human involvement matters
• Strong cross-team collaboration: clarify ownership, manage competing priorities, and follow through
• Customer Success or related experience connecting programs to adoption and usage is helpful