Senior Project Manager

Quick Facts

• Role: Senior Project Manager

• Scope: End-to-end international rollout of a Customer Engagement Platform across 20 countries

• Work style: Remote; possible 1–2 week stay in Lyon during the first month for knowledge transfer, plus occasional visits to France later

Description

You will lead the comprehensive implementation of the InsiderOne Customer Engagement Platform across 20 countries, coordinating collaboration between IT, business teams, and local markets. The role owns rollout planning and execution from design/build through integration, testing, deployment, and post-go-live support. You will also act as the main IT contact for governance, stakeholder management and escalations, ensuring compliance with data protection and data governance requirements (including GDPR).

Responsibilities

• Lead the implementation of InsiderOne Customer Engagement Platform across 20 countries

• Create and manage the implementation roadmap, schedule, resources, budget, risks, and project dependencies

• Coordinate global and local teams and external partners to ensure consistent and smooth delivery

• Manage all project phases: planning/design, integration, testing, deployment, and post-implementation support

• Act as the main IT point of contact for governance, stakeholder management, and escalation handling

• Ensure compliance with data protection, security, and data governance requirements, including GDPR

• Assess country readiness and support local teams at every rollout stage

• Develop and deliver change, communication, and training plans to maximize user adoption

• Monitor rollout effectiveness, platform usage, data quality, and business outcomes

• Support standardization of processes, best practices, and continuous improvement across markets

Requirements

• Minimum 7 years of experience managing projects or programs, especially in digital, data, CRM, or Marketing Technology

• Experience delivering large international end-to-end implementation projects

• Experience with Customer Engagement Platform (CEP), CRM, Marketing Automation, or similar customer engagement ecosystems

• Experience working in international multicultural environments and coordinating multiple stakeholder groups

• Knowledge of project management methodologies; ability to manage schedule, budget, resources, risk, and dependencies

• Understanding of the full IT delivery lifecycle (design, build, test, deploy, run)

• Fluent English communication (spoken and written)

• Higher education in Business Administration, Information Systems, Data Management, Marketing, Engineering, or related

Benefits

• Long-term collaboration

• Technical training, certifications, and skill development

• Mentoring Competence Center community (from day one) with conferences and knowledge sharing

• Clear career path

• Employee benefits package: Multisport, private medical care, life insurance

• Friendly work atmosphere, integration events, and team-building meetings