Senior Program/Project Manager (Information Systems)

Quick Facts

• Role: Senior Program/Project Manager (Information Systems)

• Focus: Digital transformation and customer experience program execution

Description

Lead digital transformation and customer experience programs by managing project management activities across business and IT efforts. You will guide a team, execute Agile/Scrum initiatives with clear milestones, perform data-driven analysis and cost-benefit modeling, and communicate recommendations to executive leadership. The role includes integrating AI into work processes and designing/building useful IT applications aligned to business goals.

Responsibilities

• Lead and mentor a team to deliver digital transformation outcomes

• Contribute to the NowOnNow digital transformation strategy and customer experience solutions

• Execute “Customer 0 and 1” digital transformation experiences

• Build cross-team relationships across ServiceNow and collaborate daily to ensure high performance

• Develop cost-benefit analysis models to prioritize resourcing and digital transformation investments

• Conduct data-based analysis to enable strategic and operational decisions

• Perform project management including resource estimates, planning, designing, and implementation

• Engage daily with Product, Engineering, Design, and IT teams to solve transformation challenges

• Own projects against plans with well-defined milestones and business impact objectives

• Communicate strategic recommendations orally and in writing to executive leadership

Benefits

• Base pay range: $165,500–$289,600 plus equity (when applicable), variable/incentive compensation, and benefits

• Health plans and flexible spending accounts

• 401(k) with company match and ESPP

• Matching donations

• Flexible time away plan and family leave programs

• Work persona options (flexible, remote, or required in office) based on role and location

• Equal opportunity employer; accommodations available for applicants