Product Manager, Websites & Studio

Quick Facts

• Role: Product Manager, Websites & Studio

Description

Own and improve the tools that help merchants create, customize, and manage their telehealth websites through a SaaS platform. You will work across website creation, visual editing, storefront customization, and publishing experiences, translating merchant needs into clear product requirements with engineering and design. This is a hands-on technical product management role focused on making website-building workflows intuitive, flexible, and reliable.

Responsibilities

• Own product initiatives across the Sites and Studio website-building experiences

• Define and execute the product roadmap for website creation, editing, customization, and publishing

• Work with merchants and customer-facing teams to understand how businesses build and manage their websites

• Improve workflows for editing content, customizing layouts, and managing storefront appearance

• Identify friction points in website setup, customization, and publishing

• Translate merchant needs into technical specifications and product requirements

• Partner with frontend engineers on responsive design, rendering, performance, accessibility, and technical tradeoffs

• Improve usability and consistency of templates, reusable components, and customization tools

• Work with engineers to understand APIs, integrations, data flows, and technical implementation details

• Improve website previewing, publishing reliability, and error handling

• Collaborate with Merchant Platform & Commerce teams to ensure catalogs, pricing, and merchant settings are accurately reflected in storefronts

• Simplify website setup and reduce required technical knowledge to launch a storefront

• Explore automation and AI-assisted opportunities to improve website-building workflows

• Define and monitor metrics (website activation, publishing success, feature adoption, editing efficiency, merchant satisfaction)

• Gather merchant feedback, review product analytics, and prioritize improvements

• Lead initiatives through discovery, development, testing, launch, and iteration

• Take ownership of outcomes and continuously improve the website-building experience

Requirements

• 2+ years of professional product management experience building and shipping software products

• At least 1 year of JavaScript/TypeScript experience

• At least 1 year of professional experience in an engineering role

• Ability to read and write code, understand technical implementation details, and communicate effectively with engineers

• Experience working on SaaS products, website-building tools, content management platforms, or complex web-based applications

• Strong understanding of modern web technologies, APIs, integrations, and frontend development

• Experience translating user needs and business requirements into actionable product specifications

• Strong product discovery, prioritization, and execution skills

• Experience working directly with engineers, designers, and cross-functional stakeholders

• Ability to use customer feedback, usability insights, and product analytics to make informed decisions

• Excellent written and verbal communication skills

• Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment