Technical Product Manager

Quick Facts

• Role: Technical Product Manager

• Works with: Customers, Sales, Engineering, and CTO

• Focus: Customer implementations, platform configuration, and end-to-end product feature delivery

• AI: Hands-on guidance and review of AI coding agents as part of the engineering team

Description

You’ll work directly with customers, translating workflows and requirements into technical solutions and configuring the platform to fit their needs. You’ll lead customer implementations and own ongoing support, while also taking feature requests end-to-end from discovery and scoping through build, test, ship, and validation. The role blends technical engineering judgment with AI-ready product scoping and close collaboration with the CTO and engineering team.

Responsibilities

• Gather customer workflows, requirements, and goals during implementation and ongoing support

• Partner with sales on expectations and with the CTO/engineering team on feasibility and tradeoffs

• Lead customer implementations and refine configurations as requirements evolve

• Own customer support: investigate issues, communicate clearly, coordinate fixes, and follow through

• Prioritize customer requests, bugs, and product opportunities alongside engineering capacity

• Deliver features end-to-end: discover the problem, scope a solution, build and test with AI agents, ship, and validate

• Decide between customer-specific configurations vs reusable platform capabilities

• Provide AI agents with context and acceptance criteria; review and debug agent work

• Coordinate QA and ensure changes meet security, reliability, and code quality standards

• Communicate priorities, progress, and tradeoffs to customers, sales, and engineering; follow through to completion

Requirements

• 5+ years of experience delivering production software in engineering, technical product management, or a related role

• Experience working with AI coding agents and their tooling (skills, context management, automated checks) and applying it to real engineering work

• Direct customer experience translating business workflows and ambiguous requests into technical solutions

• Ability to own implementations/features end-to-end while managing competing priorities and dependencies

• Strong judgment on when to move quickly, when to build for reuse, and when to involve other engineering expertise

• Experience building, implementing, or supporting enterprise SaaS platforms

• Clear communication across customers, sales, and engineering

• Ability to work through unclear requirements and drive resolution through collaboration

Benefits

• Direct relationships with customers and ownership over implementations, delivery, and outcomes

• Equity in the company

• Opportunity to grow into senior product and technical leadership as the team scales

• Role includes a direct part in customer, technical, and product decisions