Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA), GS-6
• Focus: First administrative point of contact, secure message coordination, advanced scheduling and clerical support for Primary Care
• Schedule: Monday–Friday, 8:00 AM–4:30 PM

Description

The Advanced Medical Support Assistant (AMSA) is the first administrative point of contact for Veterans, families, and visitors contacting the Primary Care team. The role provides administrative support to clinical staff and oversees the day-to-day clerical scheduling functions for Primary Care areas. You will also manage secure and other inquiries, screen calls to determine the level of clinical attention needed, and maintain appropriate medical records and documentation.

Responsibilities

• Demonstrate positive, service-oriented communication while protecting confidentiality and Veteran rights
• Use advanced knowledge of medical terminology to route callers to the most appropriate place of assistance
• Resolve issues at the lowest level in a timely manner and establish appropriate boundaries
• Serve as the main point of contact for team Secure Messages/Message Manager; complete requests or forward for follow-up
• Manage scheduled and unscheduled visit workflows; adapt to schedule and workload changes
• Screen phone calls and determine whether attention is needed from RN, LPN, providers, or other designated professionals
• Maintain and secure medical records in compliance with HIPAA
• Enter appropriate information into the Veterans electronic medical record (CPRS)
• Ensure required forms and documents are presented, sent out, or completed
• Facilitate Release of Information for incoming records from outside facilities and monitor progress
• Set deadlines and priorities; adjust workflow to meet departmental deadlines
• Obtain and monitor use of services, supplies, and equipment for the assigned area
• Update Veteran demographic and communication details (address, phone, insurance, preferred communication method, etc.)
• Respond to inquiries via Secure Messaging/Message Manager, VAR, VEText, letters, and phone calls; route urgent needs to clinical staff and document care team notifications
• Participate in team huddles/meetings to share information and support continuity of care

Requirements

• U.S. citizenship
• Completion of all required application steps, including an online assessment
• Proficiency in written and spoken English
• Subject to background/security investigation
• Selective Service registration for eligible males
• Online onboarding and I-9 pre-employment documentation (REAL ID-compliant IDs required for certain documents effective May 7, 2025)
• Participation in the seasonal influenza vaccination program
• High school diploma/GED/equivalent (or acceptable alternative)
• One year of experience equivalent to GS-5 healthcare administrative support duties
• Ability to demonstrate GS-6 KSAs: advanced scheduling/access-to-care knowledge, interdisciplinary care delivery policies impacting patient flow, advanced medical terminology knowledge, collaboration across clinical disciplines, and effective prioritization to meet deadlines

Benefits

A comprehensive federal employee benefits package is available; eligibility depends on the type of position and whether it is full-time, part-time, or intermittent.