Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA) – GS-6

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Available on an ad-hoc basis; not a virtual position

Description

The role serves as an Advanced Medical Support Assistant for the Post 9/11 Military to VA (M2VA) Program, supporting eligibility determination and scheduling primary care appointments across the VA North Texas Health Care System. Responsibilities include verifying insurance and demographics, confirming benefit eligibility/entitlement, applying Electronic Wait List (EWL) guidelines, and managing patient communications and appointment changes. You will also enter and monitor pre-appointment information in the electronic record and coordinate with interdisciplinary teams to support patient flow.

Responsibilities

• Monitor, request, scan, and update patient insurance and demographic information via VA systems (including kiosk demographic verification)

• Verify eligibility/entitlement using documents and income assessments; coordinate as needed with VARO, VBMS, or VA Records Processing Center

• Follow Electronic Wait List (EWL) guidelines

• Receive and respond to telephone and electronic inquiries about eligibility, appointment availability, and appointment changes

• Schedule, cancel, and reschedule follow-up and consult appointments; process emergency and non-emergency transfers between VA facilities or private hospitals

• Perform basic eligibility and copay determinations and initiate preauthorization actions

• Monitor consult requests and clinic/provider schedules to ensure clinic coverage

• Use advanced patient systems to support multiple clinics and interdisciplinary coordinated care delivery

• Coordinate with the care team on appointment availability/utilization and adjust scheduling as needed

• Interview combat returnees applying for medical benefits

• Process secure messaging through MyHealthyVet and coordinate with the care team; participate in huddles/meetings and assist with follow-up and plan reinforcement

• Resolve informal complaints; provide non-technical status information and instructions for medical forms and clinic logistics

• Enter information into the electronic record; monitor pre-appointment requirements to ensure visit/procedure readiness

Requirements

• U.S. citizenship

• Selective Service registration required for males born after 12/31/1959

• Proficiency in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and pre-employment requirements (including I-9 acceptable documents; REAL ID compliant ID effective May 7, 2025)

• Pass pre-employment physical evaluation

• Seasonal influenza vaccination program participation required

• Education: high school diploma, GED/equivalent, or equivalent proficiency certificate

• GS-6 qualification: 1 year of experience equivalent to GS-5 in scheduling and related eligibility/administrative patient support (or meet applicable grandfathering provision)

• Demonstrated abilities: advanced knowledge of technical health care access processes, interdisciplinary/coordinated care policies affecting patient flow, medical terminology, independent priority setting, and tactful communication electronically/phone/in person/writing

• Physical ability to perform office/hospital duties, including lifting up to 25 lbs

Benefits

A career with the U.S. government provides a comprehensive benefits package; eligibility depends on the position type.