Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (AMSA)
• Primary focus: Administrative support for Primary Care and daily scheduling/clerical operations
• Key contact: First point of contact for Veterans, families, and visitors

Description

The Advanced Medical Support Assistant (AMSA) is the first administrative point of contact for Veterans and visitors contacting the Primary Care area. The role provides introductory administrative support to clinical staff and Veterans and oversees daily clerical functions for scheduling across Primary Care visits. Responsibilities include screening calls, managing Secure Messaging/Message Manager requests, entering information into the electronic medical record, and supporting forms, referrals, and patient scheduling workflows.

Responsibilities

• Interact professionally with Veterans, visitors, and staff using caring, service-oriented communication (verbal and written)
• Maintain Veteran rights, confidentiality, and individuality; resolve issues at the lowest level
• Use advanced medical terminology knowledge to direct callers to appropriate assistance
• Participate in and follow up on team huddles/meetings to support continuity of care
• Serve as the main point of contact for Secure Messages/Message Manager: fulfill requests or forward for completion
• Manage scheduled and unscheduled visits; adapt to schedule and workload changes
• Screen calls and determine whether attention is needed from a Registered Nurse, Licensed Practical Nurse, Provider, or other designated professional
• Maintain and secure medical records in accordance with HIPAA
• Enter appropriate information into Veterans’ electronic medical records (CPRS)
• Ensure required forms/documents are presented, sent, or completed
• Facilitate release of information for records/documents from outside facilities and monitor progress
• Provide advanced clerical support, set deadlines and priorities, and adjust workflow to meet workload demands
• Obtain and monitor use of office services, supplies, and equipment
• Update Veterans’ demographic information (e.g., address, phone, insurance, preferred communication method)
• Respond to inquiries via Secure Messaging, Message Manager, VAR, VEText, letters, or phone calls; enter CPRS notes to alert care teams and recognize urgent inquiries for immediate clinical action

Benefits

Federal benefits eligibility depends on position type and schedule; contact the hiring agency for specific benefits.