Advanced Medical Support Assistant (AMSA)

Quick Facts

Advanced Medical Support Assistant (AMSA) within a Clinical Resource Hub, supporting veterans’ inpatient and outpatient care in an interdisciplinary coordinated care model.

Description

Perform administrative support functions that help manage patient care, prioritize deadlines, and adjust workflows to meet patient needs. Serve as a front-line point of contact for patients and staff, using VA systems to access information, schedule visits, monitor telehealth encounters, and coordinate follow-up care across care settings and modalities.

Responsibilities

• Collaborate with CRH staff to manage and plan patient care and prioritize deadlines
• Ensure correct identification of all patients to support patient safety
• Provide front-line contact for patients and staff
• Use CPRS and VistA to access patient information, answer inquiries, and connect veterans to appropriate personnel while following HIPAA
• Maintain communication with patients, interdisciplinary teams, VA Medical Centers, and other agencies
• Monitor pre-appointment requirements and readiness for virtual visits (CVT/VVC/phone)
• Use appropriate scheduling platforms for scheduling needs
• Participate in problem-solving and provide administrative follow-up in team meetings
• Evaluate patient information and clinic schedule lists to determine whether the patient is vested
• Educate providers on shared/dual care patients
• Coordinate virtual CRH clinic care (CVT/VVC and modalities), monitor incomplete encounters/telehealth orphans, and communicate findings to providers
• Receive and answer veteran phone calls within 30 seconds; secure messages within 48 hours
• Relay triaged veteran concerns to the appropriate team members
• Schedule follow-up visits for inpatients and outpatients in multiple modalities (face-to-face, VVC, phone)
• Coordinate care of veterans at other VA facilities within the VISN
• Obtain inpatient/outpatient records and ensure they are entered into VA computerized systems
• Operate computerized programs and databases to enter, modify, and retrieve sensitive information for electronic records and scheduling
• Use basic and specialty medical terminology as needed for problem-solving and communication
• Communicate professionally with veterans and employees at varying grade levels
• Identify concerns, resolve issues accurately and timely, and follow up until resolution
• Make appointments in a clinical setting and work independently by prioritizing and coordinating across multiple clinic types

Requirements

• U.S. citizenship
• Complete all required application steps and pass an online assessment
• Selective Service registration required for males born after 12/31/1959
• Proficient in written and spoken English
• Subject to background/security investigation
• Complete online onboarding and pre-employment requirements (I-9 documentation)
• Pass pre-employment physical evaluation
• Participate in the seasonal influenza vaccination program
• High school diploma (or GED or equivalent)
• Meet GS-6 Advanced Medical Support Assistant experience/KSA expectations, including advanced knowledge of scheduling/access-to-care, interdisciplinary care delivery policies, medical terminology, independent prioritization, and professional communication

Benefits

Federal employment provides a comprehensive benefits package; eligibility depends on the position type and schedule (contact the hiring agency for specifics).