Operations Officer

Quick Facts

• Role: Operations Officer (visa pre-processing operations)

Description

Provide broad administrative and systems oversight to support National Visa Center (NVC) administrative program operations for global immigrant visa (IV) pre-processing. Serve as the Contract Officer’s Representative (COR) supporting contracts for IV pre-processing, customer service, post support operations, and new workstreams. Analyze operational trends and plan contractor studies of software systems and solutions to improve efficient delivery of visa applications across common platforms.

Responsibilities

• Provide administrative and systems oversight for NVC administrative program operations.
• Serve as COR on VSS contracts supporting IV pre-processing, customer service, post support, and new workstreams.
• Identify major administrative trends, developments, and operational challenges affecting global visa service delivery.
• Plan and conduct contractor studies of software systems and solutions to ensure efficient operations across common platforms.
• Supervise a combined staff of government and contractor personnel, providing administrative and technical oversight and assigning work.

Requirements

• U.S. citizenship required
• Subject to random drug testing
• Ability to obtain and maintain Top Secret security clearance
• Successful completion of E-Verify employment verification check
• Statement of Employment & Financial Interest required prior to appointment
• 1 year specialized experience equivalent to GS-13 in the Federal service (knowledge/skills to perform the duties)
• Specialized experience must include analytical/advisory support for immigration, visa, or travel-document program and systems development, implementation, and coordination
• Specialized experience must include managing budget formulation and financial planning
• Specialized experience must include contract management and oversight, including formulation of documents supporting Requests for Proposals and cost estimates
• No substitution of education for specialized experience for the GS-14 position
• Ability to assign, review, and supervise others
• Objectivity and fairness in judging people and situations based on facts and circumstances
• Ability to adjust to change and work pressures without undue stress
• Willingness to consider new ideas or divergent points of view
• Capacity to “see the job through”

Benefits

Employees receive a comprehensive federal benefits package for themselves and their family. Eligibility depends on the position type and whether it is full-time, part-time, or intermittent.