Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (MSA), GS-06 full performance level

• Schedule: Monday–Friday; tour negotiable after selection; compressed/flexible: No

• Telework: Ad-hoc (virtual; must live within 50 miles of nearest VHA location and report to duty)

Description

The Advanced Medical Support Assistant coordinates Community Care Services activities, including Veteran PACT, SHIP, Specialty Care, Community Care, and Choice initiatives. The role ensures timely and accurate NVCC processing, supports clinic coverage, and enables patient access through interdisciplinary communication. Work includes patient intake, scheduling and order verification, readiness and follow-up tracking, secure messaging, and electronic record documentation.

Responsibilities

• Greets and checks patients in/out for appointments
• Schedules/cancels appointments; interprets/verifies provider orders/consults per VHA scheduling directives
• Monitors clinic setup and makes necessary adjustments to support clinic needs
• Develops and maintains communication with patients, interdisciplinary teams, VA medical centers, and other agencies
• Facilitates/processes secure messaging and notifies patients of normal lab results
• Develops and manages tracking systems for follow-up care (consults, tests, etc.)
• Participates in team huddles and meetings to manage, plan, problem-solve, and follow up on patient care
• Sets priorities and deadlines; adjusts work sequencing to meet team and patient needs
• Reinforces the plan of care and enters appropriate information into the electronic record
• Monitors pre-appointment requirements (e.g., X-ray, lab work) to ensure readiness
• Monitors orders/consults/recalls for accuracy and resolves issues; schedules/disposition as necessary
• Recommends changes to clinic procedures based on current administrative guidelines
• Uses advanced patient systems to support multiple clinics in an interdisciplinary coordinated care delivery model
• Coordinates with PACT or specialty clinical teams to review appointment availability and adjust schedules as needed
• Enters appropriate information into the electronic record; monitors pre-appointment information/requirements
• Evaluates patient information and clinic schedule lists to determine if an immediate appointment is required; informs team members about shared patients
• Supports VA patient safety standards using correct patient identification and responsibilities during medical emergencies
• Performs other duties assigned by the MSA Supervisor or Lead MSA

Benefits

A career with the U.S. government includes a comprehensive benefits package; eligibility depends on the specific type of position and whether the role is full-time, part-time, or intermittent.