Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (Inpatient)

Description

The Advanced Medical Support Assistant (MSA) provides supportive inpatient duties within the Patient Care Service, working closely with physicians, nurses, social workers, dietitians, and other staff. The role requires strong proficiency with computerized data entry and information processing systems, along with knowledge of standard operating procedures, medical records processes, and medical terminology for acute care settings. The Advanced MSA supports an interdisciplinary coordinated care model by assisting with patient care activity reviews and managing patient movements during admissions, transfers, and discharges.

Responsibilities

• Serve as unit clerk and receptionist for the inpatient unit and process patient movements (admissions, transfers, discharges) in FEHR; enter required patient data.

• Participate in daily interdisciplinary team rounds/huddles for the assigned unit to coordinate and plan patient care and movements.

• Work with the On-Call Team, Nurse Manager, nursing staff, NOD, and AOD to facilitate daily patient movements.

• Schedule clinic appointments using FEHR for open clinics; follow business rules and complete outpatient scheduling training; coordinate discharge appointments and maintain Outpatient Scheduler certification.

• Review physician orders and alert nursing staff to STAT and emergent orders; enter urgent lab/x-ray/EKG orders during STAT situations.

• Maintain and audit patient medical records in line with established practices; coordinate release of information when needed.

• Arrange outpatient clinic appointments to ensure timely care and avoid scheduling conflicts.

• Handle incoming calls and visitors appropriately and relay messages promptly.

• Manage patient information in strict compliance with the Privacy Act.

• Support orientation and on-the-job training for new staff.

Requirements

• U.S. citizenship.

• Completion of application steps including required online assessment.

• Selective Service registration (for eligible males).

• Proficiency in written and spoken English.

• Subject to background/security investigation.

• Completion of online onboarding and required pre-employment identification steps.

• Required participation in the seasonal influenza vaccination program.

• High school diploma (or GED/equivalent/proficiency certificate).

• GS-6 qualification: one year of creditable experience equivalent to the next lower grade plus demonstrated KSAs (advanced knowledge of technical health care processes; policies/procedures affecting patient flow and administrative support; medical terminology; interdisciplinary collaboration/communication; independent prioritization and deadline management; tactful and effective communication electronically, by phone, in person, and in writing).

Benefits

A comprehensive U.S. government employee benefits package is provided; eligibility depends on the position type and whether the role is full-time, part-time, or intermittent.