Lead Medical Support Assistant (MSA)

Quick Facts

• Role: Lead Medical Support Assistant (MSA)

• Pay: $59,228 to $76,998 per year

• Schedule: Full-time, Thursday through Monday, 7:30am–4:00pm

Description

The Lead MSA coordinates advanced MSA assignments and workflow in an interdisciplinary unit, including complex clinical flow processes that support access to care across multiple clinics and specialties. The role includes supervising administrative and clerical functions to ensure accurate, timely scheduling and smooth operations across the care network. You will act as a liaison among Advanced MSA staff, patients, and interdisciplinary team members to resolve day-to-day conflicts.

Responsibilities

• Coordinate advanced MSA assignments and workflow in an interdisciplinary setting

• Support complex and non-standard clinical flow processes related to access to care across clinics, specialties, and community resources

• Ensure accurate and timely appointment scheduling

• Provide guidance to staff on changes in policies and procedures

• Create and maintain employee work schedules

• Resolve day-to-day conflicts by coordinating between Advanced MSA staff, patients, and interdisciplinary teams

Requirements

• U.S. citizenship

• Proficient in written and spoken English

• Subject to background/security investigation

• Complete pre-employment onboarding and evaluation/examination

• Selective Service Registration (for eligible males born after 12/31/1959)

• Participation in the seasonal influenza vaccination program

• High school diploma, GED, or equivalent proficiency certificate

• For GS-07: 1 year of creditable experience equivalent to the next lower grade (GS-6) and demonstrated KSAs (medical terminology, clinical flow/access-to-care processes, patient systems use, prioritization/delegation, training, staffing/workflow management)

Benefits

• Competitive salary and regular salary increases

• Paid Time Off: 37–50 days annually (13–26 annual leave, 13 sick leave, 11 paid federal holidays)

• Parental leave: up to 12 weeks paid after 12 months of employment

• Child care subsidy: after 60 days, eligible full-time employees may receive up to 25% of eligible costs (monthly maximum $416.66)

• Retirement: traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions

• Insurance: federal health/vision/dental/term life/long-term care options

• Telework: not available