Lead Medical Support Assistant

Quick Facts

• Role: Lead Medical Support Assistant (LMSA)
• Schedule: Monday–Friday, 8:00am–4:30pm

Description

The Lead Medical Support Assistant (LMSA) coordinates assignments and daily workflow for an interdisciplinary Community Care unit. The role includes workload assessments, staffing coverage, identifying training needs for Medical Support Assistants, and providing direct patient/customer service. The LMSA uses advanced medical terminology knowledge and multiple patient systems across clinics to ensure timely, accurate resolution of inquiries.

Responsibilities

• Assess daily workload and determine priorities for assignments
• Assign work and ensure appropriate staffing coverage
• Evaluate training records and determine training needs for MSAs
• Provide staff development and training
• Coordinate across interdisciplinary care team members to support access to care
• Use advanced patient systems to support multiple clinics and specialties
• Provide direct patient/customer service and resolve issues accurately and timely
• Follow up on pending issues and understand the impact of incomplete work across clinics
• Communicate clearly and accurately (verbal and written) with patients, families, visitors, and coworkers

Requirements

• U.S. citizenship
• Proficiency in written and spoken English
• Complete all required application steps, including an online assessment
• Subject to background/security investigation
• Selective Service registration (for males born after 12/31/1959)
• Complete online onboarding and pre-employment requirements (including I-9)
• Participate in the seasonal influenza vaccination program (VA requirement)
• Education: high school diploma/GED/proficiency certificate (foreign education must be equivalently recognized)
• GS-07 qualification: 1 year experience equivalent to GS-06 plus demonstrated KSAs

Benefits

A comprehensive federal employee benefits package is available; eligibility depends on the position type.