Lead Medical Support Assistant

Quick Facts

• Role: Lead Medical Support Assistant (inpatient wards)

Description

Lead Medical Support Assistants coordinate coverage and workflow for Medical Support Assistants across inpatient ward areas. The role includes ongoing quality reviews, accurate appointment scheduling, staff guidance for policy/procedure updates, workload balancing, work schedule management, and on-the-job training. You will act as a liaison to resolve day-to-day conflicts and support complex, non-standard clinical flow processes related to access to care.

Responsibilities

• Assure coverage of all areas of responsibility
• Conduct ongoing quality reviews to ensure quality of work
• Ensure accurate and timely scheduling of appointments
• Provide guidance to staff on policy and procedure changes
• Distribute and balance workload
• Create and maintain employee work schedules
• Orient and provide on-the-job training for new and current employees
• Organize the work structure of assigned areas
• Act as a liaison between MSAs and staff to resolve day-to-day conflicts

Benefits

• Competitive salary with regular salary increases
• 37–50 days of annual paid time off per year (annual leave, sick leave, and federal holidays)
• Paid parental leave after 12 months of employment (up to 12 weeks)
• Potential childcare subsidy after 60 days of employment (eligibility based on income and costs)
• Retirement: traditional federal pension and federal 401K with up to 5% contributions
• Insurance: health/vision/dental/term life/long-term care coverage options

Requirements

• U.S. citizenship
• Complete all required application steps, including an online assessment
• Selective Service registration (for eligible males born after 12/31/1959)
• Proficiency in written and spoken English
• Subject to background/security investigation
• Complete online onboarding and provide acceptable identification documentation
• Seasonal influenza vaccination program participation
• Required 1 or 2-year trial period as a condition of employment

Qualifications (GS-07)

• High school diploma (or GED/proficiency certificate)
• One year of creditable experience equivalent to the next lower grade
• Advanced knowledge of medical terminology and clinical flow processes related to access to care across clinics/specialties/community
• Ability to communicate and coordinate with interdisciplinary care team staff
• Ability to use numerous advanced patient systems in an interdisciplinary setting
• Ability to organize work, set priorities, delegate tasks, and meet deadlines
• Ability to provide staff development and training
• Ability to manage staffing needs and workflow priorities and follow up on pending issues