Lead Medical Support Assistant

Quick Facts

• Role: Lead Medical Support Assistant (GS-7)

Description

The Lead Medical Support Assistant leads Health Administration Service staff and coordinates Advanced MSA/MSA assignments and workflow across inpatient units, outpatient clinics, ancillary services, scheduling call center, Eligibility & Enrollment, Beneficiary Travel Reimbursement, and Compensation & Pension offices. The role provides advanced administrative and clerical support for patient care processes, including complex procedures, scheduling/rescheduling, consult coordination, and verifying/interpreting provider orders. The LMSA also provides training leadership, resolves day-to-day conflicts, monitors staffing/workflow needs, and ensures encounters are properly addressed and closed.

Requirements

• U.S. citizenship
• Proficient in written and spoken English
• Subject to background/security investigation
• Selective Service Registration required for eligible males born after 12/31/1959
• Participation in the seasonal influenza vaccination program is required
• Meet basic qualification requirements (experience/education equivalent) and demonstrate GS-7 KSAs, including advanced medical terminology and ability to use advanced patient systems
• Complete required online onboarding and pre-employment identification steps

Benefits

• Competitive salary with regular salary increases
• Paid time off: 37–50 days annual paid time offer per year (annual leave, sick leave, and federal holidays)
• Parental leave (after 12 months of employment)
• Child care subsidy eligibility after 60 days (for qualifying income levels)
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions
• Federal health/vision/dental/term life/long-term care insurance options