Lead Medical Support Assistant

Quick Facts

• Role: Lead Medical Support Assistant (LMSA)

• Focus: Administrative support, coordination, and technical assistance for a VA Community Care program

Description

The Lead Medical Support Assistant provides expertise and direction to support planning, development, and maintenance of a comprehensive Community Care Program. The role ensures compliance with VA Central Office Directives, manages consult services, schedules appointments, creates authorizations for episodes of care, and coordinates patient care through standardized practices. It also serves as a technical advisor and liaison for program applications and manages electronic patient messages to support continuity of care.

Responsibilities

• Manage consult services assigned per guidelines

• Participate in team huddles and meetings to plan and coordinate patient care

• Set priorities and deadlines; adjust workflow sequencing to meet team and patient needs

• Create authorizations for episodes of care before care is received

• Schedule appointments accurately and timely per scheduling policy

• Provide input on operational issues and procedures; perform administrative follow-up actions

• Independently follow up after huddles and collaborate with the medical team for continuity of care

• Ensure compliance with processes, policies, directives, and regulations

• Apply advanced knowledge of access-to-care workflows and patient flow processes across clinics

• Use advanced knowledge of policies affecting patient flow and the revenue process

• Apply advanced medical terminology to explain technical language used by clinicians

• Serve as technical advisor and liaison for various program applications

• Manage and respond to incoming electronic patient messages

• Assist with outreach contact modalities for veterans

• Assist with training of new hires

• Maintain confidentiality of information

Requirements

Conditions of employment

• U.S. citizen

• Complete required application steps including an online assessment

• Selective Service registration required for males born after 12/31/1959

• Proficient in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification for I-9

• Participate in the seasonal influenza vaccination program

Qualifications

• High school diploma (or equivalent/GED/proficiency certificate)

• Advanced knowledge and demonstrated KSAs in medical terminology and access-to-care workflows

• Ability to collaborate with interdisciplinary clinicians and communicate effectively (electronically, by phone, in person, in writing)

• Ability to independently set priorities, organize work, and manage workflow/staffing to meet deadlines

• Skill in using advanced patient systems in an interdisciplinary clinical environment

• Ability to provide staff development and training

• Ability to follow up on pending issues and understand impact of incomplete work across multiple clinics

• Experience: one year equivalent to GS-6 level (administrative patient support in non-VA inpatient/outpatient setting)

Benefits

• Competitive salary with regular salary increases

• Paid Time Off: 37–50 days of annual paid time off per year (annual leave, sick leave, and federal holidays)

• Parental leave after 12 months of employment (up to 12 weeks paid)

• Child care subsidy after 60 days (eligibility based on income and dependents)

• Retirement: federal pension and federal 401K with up to 5% employer contributions

• Insurance: federal health/vision/dental/term life/long-term care options

• Eligibility for credit toward annual leave accrual based on prior work experience or military service