Information System Implementation and Support Specialist (Utilities)

Quick Facts

• Role: Information System Implementation and Support Specialist (Utilities)

• Focus: Customer contracts support in a customer information system (ZIS) for energy and water utilities

Description

You will manage, service, and provide consultative support to customers for contract-related workflows in a customer information system (ZIS) for the energy and water utilities sector. The role covers user support, implementing new and existing system functions, onboarding new customers, configuring core functionality, and maintaining service and user documentation. Customer communication is primarily written via the HD tool.

Responsibilities

• Support users of the information system in the energy and water utilities domain (contracts), with communication primarily in writing via the HD tool

• Implement existing and new system functionalities

• Implement the information system for new customers

• Prepare the system and set up basic functionality

• Create and update service and user documentation

• Collaborate with internal teams (consultants, developers)

Requirements

• Comfortable working with Excel

• Logical and analytical thinking; ability to work with data and processes

• Interest in technical and systems work

• Ability to communicate with users and find practical solutions

• Independent, responsible working style and willingness to learn

• Ability to explain technical topics clearly to non-technical users

Benefits

• Stable job in a technology company with a long history

• Room for growth and development; training and support for further education

• Friendly, open work environment with a family atmosphere and fair communication

• Additional vacation: 5 extra working days per year

• Home office option and flexible working approach

• Company-paid English lessons

• “3 My day” annually

• Semi-annual bonuses based on evaluation

• Meal allowance (stravenkový paušál)

• Contribution to supplementary pension savings

• Team-building events

• Multisport or Pluxee card

• Refreshments at the workplace (coffee, tea, fruit, vegetables)