Information Technology Specialist

Quick Facts

• Role: Information Technology Specialist (IT)

• Focus: Ensure reliable operation of IT networks and systems to support mission requirements

Description

Support the full functionality of IT networks and IT systems so the organization can respond to mission requirements using optimal IT services. Act as a technical expert across IT systems, troubleshooting, requirements definition, and contractor/contract administration coordination. Assist with Agile processes for software system enhancements and development.

Responsibilities

• Serve as a technical expert affecting IT systems

• Evaluate contractors and coordinate contract administration for long-term software and technical service contracts

• Resolve issues across servers, network devices, storage, end-user equipment, and support IT systems through monitoring and troubleshooting

• Work with users to refine functional requirements, translate them into design specifications, and determine implementation approaches within the technical environment

• Assist in identifying, prioritizing, and coordinating contractor efforts using Agile processes for software enhancement and development

Requirements

• U.S. citizenship required

• Background investigation required; must obtain and maintain a security clearance

• Subject to random drug testing

• Must pass E-Verify employment verification

• Selective Service registration required for eligible male applicants

• Become certified COR Level 2 within 12 months of assignment

• Meet grade-based specialized experience requirements:

  • GS-12: at least 1 year specialized experience equivalent to GS-11; demonstrate at least 4 of 5 elements (IT support advice/technical assistance; troubleshooting/resolving workstation and network printer or network administration/capacity/performance/software capability enhancement; providing contractor performance feedback; recommending solutions across the information systems/software lifecycle; assisting with systems security evaluation/audits/reviews/certification)

  • GS-13: at least 1 year specialized experience equivalent to GS-12; demonstrate at least 4 of 5 elements (IT support advice including installations/equipment moves/upgrades/implementations including Cloud; troubleshooting/resolving workstation and network printer or network administration/capacity/performance/software capability enhancement; evaluating contractor performance and recommending contract acceptance/rejection; providing solutions across the information systems/software lifecycle; conducting systems security evaluation/audits/reviews/certification)

Benefits

Federal government employment provides a comprehensive benefits package; eligibility depends on position type and whether the role is full-time, part-time, or intermittent.