Junior IT Support Specialist

Quick Facts

• Role: Junior IT Support Specialist (ICT user support)

Description

Provide local and remote ICT support to users across the group’s companies. You will independently handle common user requests and technical problems, including installing and configuring hardware/software, managing user accounts and access, and maintaining records for assigned ICT technologies. Over time, you will be gradually involved in additional ICT areas and projects based on your experience and interest.

Responsibilities

• Deliver local and remote ICT support
• Resolve everyday user requirements and technical issues
• Install and configure hardware and software per approved requests
• Manage user accounts and access
• Administer assigned ICT technologies and keep their evidence/documentation up to date
• Receive, log, distribute, and track support requests within the ICT team
• Prepare equipment and the user environment for new employees
• Gradually expand into other ICT areas and projects

Requirements

• Technical secondary education (maturita)
• Practical experience with IT support and basic troubleshooting
• Strong orientation in Microsoft Windows and Microsoft 365
• Practical experience with installation and basic configuration of hardware and software
• Ability to work with user accounts and access issues
• Capability to diagnose and resolve common end-user problems
• Basic understanding of a corporate IT environment
• Basic English knowledge for working with IT and documentation
• Driver’s license category B
• Independence, reliability, and ability to follow through on assigned tasks
• Good communication skills and friendly user approach
• Motivation to learn and grow professionally

Benefits

• Opportunity to start and develop an ICT career
• Stable group environment
• Experience providing ICT support across multiple companies in the group
• Experienced team colleagues to learn from
• Access to modern technologies and gradual expansion of your technical knowledge
• Involvement in interesting ICT projects
• Meal vouchers: 200 CZK per worked day
• 25 days of vacation
• 3 sick days
• After 6 months: 1,500 CZK/month contribution for leisure activities