Information Technology Specialist (Systems Analysis & Customer Support)

Quick Facts

• Role: Information Technology Specialist (Systems Analysis & Customer Support)

• Focus: Daily, customer-focused IT support in a high-security laboratory environment

Description

Provide in-depth technical support and troubleshoot hardware, software, operating systems, and related systems for laboratory and scientific IT users. Support Windows and macOS client workstations (including physical and virtualized architectures), specialized scientific/proprietary systems, networking components, printing infrastructure, AV systems, and small database applications.

Responsibilities

• Provide technical expertise and support system integration and interoperability requirements

• Diagnose and resolve failures across hardware, software, operating systems, mobile devices, and data communications systems

• Support laboratory/scientific IT programs and projects as a team member and subject matter expert

• Provide support for conference room Audio/Visual systems and operational oversight for printers and print servers

• Assist with maintenance, installation, and replacement of networking components (network equipment, closets, cabling)

• Support small database applications using Microsoft Access, Microsoft Excel, and FileMaker Pro solutions

• Test and optimize functionality of IT systems, networks, and modern Windows and Mac client workstations (physical and virtualized)

• Manage network, software, and cloud service accounts and rights/permissions

• Prepare reports, presentations, displays, and other materials for management, peers, customers, and contractors

Requirements

• U.S. citizenship or U.S. National

• Selective Service registration or exemption (if applicable)

• Satisfactory background investigation and/or fingerprint check

• Completion of one-year probationary period (unless previously served)

• Direct Deposit requirement

• Pass E-Verify employment verification

• Enrollment in Continuous Vetting

• Meet GS-07 specialized experience and/or education requirements; transcripts required

Benefits

A comprehensive U.S. government benefits package is provided; eligibility and exact coverage depend on the position type and full/part-time status.