Information Technology Specialist (Systems Analysis and Customer Support)

Quick Facts

• Role: Information Technology Specialist (Systems Analysis and Customer Support)

Description

Provide in-depth IT systems analysis and customer support by troubleshooting hardware, software, operating systems, and network issues. Support lab/scientific IT programs, conference room audio/visual, printer/print server operations, physical networking maintenance, and small database applications. Test and optimize IT systems and networks across modern Windows and macOS client environments in both physical and virtualized architectures, including account and permissions management.

Responsibilities

• Deliver technical expertise for system design features, hardware/software/OS capabilities, and system integration
• Troubleshoot and resolve hardware, software, operating system, mobile device, and data communications system failures
• Support laboratory and scientific IT programs and projects as a team member and subject matter expert
• Provide support for conference room audio/visual systems
• Oversee operational management for printers and print servers
• Assist with maintenance, installation, and replacement of physical networking components (equipment, closets, cabling)
• Support user-focused small database applications using Microsoft Access, Microsoft Excel, and FileMaker Pro
• Identify and resolve IT problems across computer systems, equipment, and software
• Test and optimize IT systems, networks, and Windows/macOS client workstations in physical and virtualized architectures
• Manage network, software, and cloud service accounts, including rights and permissions

Requirements

• US Citizen or US National
• Selective Service registration/exemption (if applicable)
• Satisfactory background investigation and/or fingerprint check
• Successful completion of a one-year probationary period (unless previously served)
• Pass the E-Verify employment verification check
• Enrolled in USDA Continuous Vetting
• Meet GS-12 specialized experience requirements (helpdesk software usage; troubleshoot hardware/software interoperability; document resolutions and procedures; enterprise imaging and software deployment; gather information and develop IT solution recommendations)

Benefits

Access to a comprehensive U.S. federal benefits package for employees and their families; eligibility depends on whether the role is full-time, part-time, or intermittent.