Patient Food Service Wait Staff Associate

Quick Facts

• Role: Wait Staff Associate (Patient Food Service), Part-time (Evenings)

• Weekly hours: 24 hours/week

• Shifts: 2:30 PM–9:00 PM or 3:00 PM–9:30 PM (rotating weekends and holidays)

• Pay: $21.50/hour (+ $0.97/hour shift differential); non-exempt (overtime eligible)

Description

Supports the Food & Nutrition Department by delivering, retrieving, assembling, and servicing patient trays within a room service model. Ensures timeliness and safe handling of trays and items to designated patient care areas while following Best Patient Experience philosophy.

Responsibilities

• Follow oral/written policies and multi-step procedures

• Read and understand tray tickets

• Deliver and retrieve patient/visitor trays courteously and professionally

• Know diet restrictions; answer questions; adhere to diet and allergy requirements

• Notify expeditors/nutrition operator of food issues so meals can be completed/modified

• Retrieve trays within one hour of service

• Conduct patient satisfaction checks

• Comply with HIPAA and patient identification guidelines

• Work safely using carts/elevators; follow security procedures

• Clean and sanitize delivery/retrieval carts daily; maintain soiled tray carts properly

• Assist with dishwashing as needed (set up/break down/deliming/temperature logs/sanitation)

• Maintain food safety practices: floor stock delivery by pars, rotation, refrigeration temperature documentation

• Maintain galley areas clean and safe; operate equipment safely and per procedures

• Report damaged/unsafe equipment; complete assigned cleaning by end of shift

• Participate in in-services/meetings and complete required training and surveys

• Assist with tray assembly and orientation of new employees as assigned

• Follow break schedule unless directed otherwise by manager

• Perform other duties as assigned

Requirements

• Two years of service experience

• Good interpersonal and communication skills

• Positive, friendly demeanor during peak service with focus on timeliness, accuracy, and excellent service

Preferred

• High school graduate or GED

• Food Handling Certification (Health Department – City of Chicago)

Benefits

• Comprehensive benefits to support physical, emotional, and financial well-being and protection for unexpected life events (eligibility depends on employment classification)

• Background check required for newly hired team members (criminal history); evaluated case-by-case